Refund policy
Last updated: November 3, 2026
Customers shopping at ravelnbloa.shop receive a 30-day free return service. This policy adds to, and does not replace, mandatory consumer rights.
Our return promise
You can request a return within 30 calendar days after delivery, including if you change your mind. Giving a reason is optional.
Return goods in the condition received, together with their accessories and original packaging where reasonably available. Reasonable unpacking and inspection are allowed. Missing packaging alone does not remove statutory rights.
Damage caused by misuse may affect eligibility under our voluntary service, without limiting remedies required by law.
Three steps to return an order
- Email jclocarnan1234@outlook.com with your order number, checkout email address, and the items you wish to return.
- Receive the correct destination and a prepaid shipping label or another return arrangement at our expense.
- For voluntary returns, dispatch the goods within 14 calendar days after receiving the instructions and keep proof of posting.
We charge no return shipping, restocking, or return handling fees.
Please contact us before posting goods so we can arrange free shipping. The business correspondence address shown on our website is not automatically the return destination. Statutory cancellation does not depend on our approval.
If something is wrong with your purchase
Tell us promptly if an item is damaged, defective, incomplete, or different from its description. Explain the issue and provide photographs if reasonably available.
We will arrange an appropriate remedy, such as repair, replacement, or refund, and cover related shipping costs. Our voluntary 30-day period does not shorten any longer statutory protection.
Refund amounts and payment
For a complete order returned under this policy, we refund the amount paid for the goods and standard outbound delivery. For partial returns, we refund the returned goods and any delivery charges refundable under applicable law.
We do not retrospectively deduct shipping because the retained merchandise falls below the free shipping threshold.
We assess returns and issue refunds promptly after receiving the goods or sufficient evidence of return, as applicable. Refunds go to the original payment method.
Funds generally appear within 3–7 business days after issuance, depending on your bank or payment provider. Mandatory refund deadlines take priority. Contact us if the credit has not appeared after seven business days.
Cancellation and exchange requests
Email us immediately to request cancellation before dispatch. If shipment has already occurred, we will explain the applicable return options.
For an exchange, contact us to discuss availability and arrangements.
UK statutory cancellation
For most online goods purchases, UK consumers may cancel within 14 days after delivery and return the goods within the following 14 days without giving a reason.
Reimbursement is made without undue delay. Unless collection is offered, we may wait for the goods or return evidence, whichever comes first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.
Standard outbound delivery is refundable; optional premium supplements need not be refunded unless legally required. Lawful deductions may apply for diminished value caused by handling beyond what is necessary to inspect the goods. Our free returns and additional 30-day service remain available. UK returns guidance
You may send any clear cancellation statement or use this optional notice:
To: ravelnbloa, jclocarnan1234@outlook.com
I/We cancel the contract for these goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only for paper notices: